Assistance with USG Service Desk (including HR and Payroll system technical issues as well as general USG policy and procedure related questions)
For questions related to accessing the OneUSG Connect HR and Payroll System (including access payroll related documents such as W2’s, viewing leave balances, viewing benefit coverage summary, etc.), or for general questions regarding USG related policies and procedures, please contact USG Service Desk at 877-251-2644 or by email at support@usg.edu. This includes current and former USG employees.

Assistance with OneUSG Connect - Benefits
For questions related to coverage level changes (i.e. adding/removing spouse or dependents, dropping or picking up coverage), assistance with benefit plan design questions or pharmacy/medications (i.e. what is covered, claims payment, etc), changes in coverage (i.e. switching plans, enrolling in Medicare, etc) please contact USG Service Desk at 1-877-251-2644 and follow the prompts to reach the OneUSG Connect – Benefits Call Center. You can also reach the OneUSG Connect – Benefits Call Center toll-free by calling 1-844-5-USGBEN (1-844-587-4236).

Assistance with employment opportunities or questions about institution specific policies and procedures
Please contact the institution's Human Resources department directly. A listing of USG institutions (including a link to the institution's website which contains a directory) is available at https://www.usg.edu/institutions/.

All other inquiries
Please complete the form below and someone from the University System of Georgia Human Resources team will follow up with you as soon as possible.