ITS Helpdesk

• ITS service and product support 24/7 single point of contact
• Outbound customer contact (follow-up)
• USG and ITS service announcements and communications
• USG Emergency Web Service (EWS)

Customer Services

• Case management system self-service account administration, configuration, support, change management, survey management, and training
• Case management system metrics, report production, and support including USG institution open support request reports
• USG Listserv managed mailing list setup, administration, configuration, subscription, and support
• Call Center telephone system self-service content ownership (Service Information Message)
• Athens ITS new employee workstation and case management system orientation
• Athens visitor network password administration
• Helpdesk Information/Knowledge Repository web site administration