The ITS Helpdesk is the primary ITS product and service support single-point-of-contact for University System of Georgia (USG) customers.

Embracing consistency, the ITS Helpdesk

• Collects information
• Assigns or escalates
• Performs first contact/level resolution whenever possible
• Publishes outbound pro-active communications
• Provides Helpdesk operations best-practice training

Mission

To provide University System of Georgia (USG) enterprise ITS product and service customers with quality service, focusing on consistent and efficient support through

• Communication
• Continuous improvement of processes and tools
• Customer engagement
• Professional development

Vision

Continue to be recognized as a single-point-of-contact service desk providing best in class communications and support.