Information Technology Services (ITS) Helpdesk business hours are 8 a.m. to 5 p.m. Monday through Friday, with the exception of Board of Regents holidays.

If you need after-hours assistance with ITS product or service related business interruption or production down issues, call the ITS Helpdesk at 706-583-2001, or 1-888-875-3697 (toll free within Georgia) and listen to the menu prompts for instructions on how to contact ITS on-call support.

If you encounter a problem reaching or using the ITS Helpdesk call center telephone menu

• Call 404-831-3669 and leave your name, telephone number and a brief message and ITS Helpdesk agent will contact you back.

Non-Emergency After-Hours Support

If you need non-emergency after-hours assistance (i.e., evening, weekend, or holiday), we request that you notify us at least two weeks in advance.

To request non-emergency after-hours assistance,

• Go to the Self-Service Support Request website and select Submit Support Request
• E-mail helpdesk@usg.edu, or
• Call 706-583-2001, or 1-888-875-3697 (toll free within Georgia)

Additional Resources

• For Maintenance Schedules and Service Level Guidelines, go to the ITS Customer Services After Hours Support Information website
• For Service availability, go to USG Services Status website